Connecting Practice

I would like to assume that the quality manager had already established his quality management group separately from software development group for overcoming the challenges comes from quality problems mentioned in the first post.

Moreover, in a company that faces a problem of continuous steady growth and in need of quality improvement methods and/or programs to strengthen their software team and help them to improve the quality of their deliverable, the quality manager needs to:

PHASE I: Define and incorporate the quality plan with the project team in parallel work with his/her facilitation in the implementation of the support group’s test works and other groups focusing on developing the project test specifications; finding bugs using regression testing and other forms or types of testing; reporting bugs; and identifying specific project issues. This includes:

• defining clearly the desirable project quality goals and targets with the project sponsor and client;
• defining and integrating an effective and efficient quality process for the entire software development process to reach those goals and targets;
• defining the various roles and responsibilities of an organization-wide quality system;
• communicating readiness, recommendations, technical issues, concerns, exceptions, assumptions, and/or risks;
• Establishing a visible staging, test live (used in user acceptance testing), and live environment;
• Establishing a visible defect or issue tracking and reporting system; and
• Defining and integrating a visible project planning and tracking where each stage of SDLC within project is analyzed to identify the possible risks that a project faces. This includes creating testing strategies (planning and estimate) based on identified risks.

PHASE II: Establish a visible change management that focuses on release (a number of changes are collected together into a release) and configuration (defines baseline and control changes) management.

PHASE III: Measure the effectiveness of the quality process. This includes:

• Monitoring the quality process; and
• changing the quality process as needed to keep it effective.

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