Connecting Practice

Quality Manager is accountable for quality on a project. That is, s/he determines, designs, defines, Develops, organizes, manages, implements, and maintains quality assurance and control mechanisms. This includes:

• observing the disciplines in quality management;
• identifying which Quality Standards are relevant to the project and determines how can they be satisfied;
• identifying the quality materials, procedures, tools, training, organization, and metrics to be used on the project;
• providing support to the organization and ensure compliance with audit and process standards;
• facilitating quality and continuous improvement programs and targets in the organization;
• increasing client satisfaction and ensuring timely and consistent implementation of internal control procedures, deliver quality products, enhance processes, and improve services;
• achieving maximum client satisfaction at the lowest overall cost to the organization while continuing to improve the work, product, service, and/or process;
• helping the project team to solve quality problems;
• promoting and achieving high quality.

Moreover, quality manager must involve the team members in planning for quality. S/he must communicate quality goals and the results of measurements to team members to help them keep quality efforts on track and identify quality improvements. S/he must not relieve team members of their responsibility for quality.

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